Privacy Policy

1. Introduction

At NEXIVA, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our website (nexiva.eg), mobile applications, or any of our services.

By using NEXIVA services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

When you place an order or contact us, we collect:

• •Full name
• •Phone number
• •Email address (optional)
• •Shipping address (governorate, city, street)
• •Payment information (only for online payments)

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• •IP address
• •Browser type and version
• •Device information (mobile/desktop)
• •Pages visited and time spent
• •Referring website

2.3 Cookies & Tracking

We use cookies and similar technologies to improve your browsing experience, remember your preferences (language, cart items), and analyze website traffic. You can disable cookies in your browser settings, but this may affect website functionality.

3. How We Use Your Information

We use your personal information for the following purposes:

• •Process and fulfill your orders (shipping, payment, delivery)
• •Communicate with you about orders, shipping updates, and support
• •Handle returns, refunds, and warranty claims
• •Improve our website, products, and services based on your feedback
• •Send promotional emails and offers (only if you subscribe)
• •Prevent fraud, abuse, and ensure website security
• •Comply with legal obligations and regulations

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your data with:

• •Shipping partners (Bosta, Aramex, Egypt Post) to deliver your orders
• •Payment processors (Vodafone Cash, Fawry) to process online payments
• •Service providers (hosting, analytics) to maintain and improve our services
• •Law enforcement or government authorities if required by law

5. Data Security

We take data security seriously and implement industry-standard measures to protect your personal information:

• •SSL/TLS encryption for all data transmitted between your browser and our servers
• •Secure data storage with access controls and regular backups
• •Payment information is handled directly by secure payment processors (we do not store credit card details)
• •Regular security audits and updates to protect against vulnerabilities

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• •Fulfill the purposes outlined in this policy (order history, warranty claims)
• •Comply with legal and accounting requirements (typically 3-7 years)
• •Resolve disputes and enforce our agreements

After this period, we will securely delete or anonymize your personal data unless we are required to retain it by law.

7. Your Rights

You have the following rights regarding your personal data:

• •Access: Request a copy of your personal data we hold
• •Correction: Update or correct inaccurate information
• •Deletion: Request deletion of your personal data (subject to legal obligations)
• •Objection: Object to processing of your data for marketing purposes
• •Portability: Receive your data in a structured, machine-readable format

To exercise these rights, please contact us at support@nexiva.eg or +20 123 456 7890. We will respond to your request within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites (social media, payment processors). We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new 'Last Updated' date. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: