Terms & Conditions

1. Acceptance of Terms

Welcome to NEXIVA. By accessing and using our website (nexiva.eg), mobile applications, or any of our services, you agree to comply with and be bound by the following terms and conditions.

If you do not agree to these terms, please do not use our services. We reserve the right to modify these terms at any time without prior notice. Your continued use of our services constitutes acceptance of any changes.

2. Use of Services

By using NEXIVA services, you agree to:

• •Provide accurate, current, and complete information during registration and checkout
• •Maintain the security and confidentiality of your account (if applicable)
• •Not use our services for any illegal or unauthorized purpose
• •Not attempt to interfere with the proper functioning of our website or services
• •Be at least 18 years old or have parental consent to make purchases

3. Product Information & Pricing

• •We strive to display accurate product descriptions, images, and prices. However, we do not guarantee that all information is error-free.
• •Prices are subject to change without notice. The price at the time of purchase is final.
• •All prices are in Egyptian Pounds (EGP) and include applicable taxes unless stated otherwise.
• •We reserve the right to correct pricing errors and to cancel orders placed at incorrect prices.

4. Order Acceptance & Payment

• •All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order.
• •Payment methods accepted: Cash on Delivery (COD), Vodafone Cash, and Fawry.
• •For Cash on Delivery: Payment must be made in Egyptian Pounds at the time of delivery.
• •Order confirmation does not guarantee product availability. We will notify you if items are out of stock.

5. Shipping & Delivery

• •Delivery times are estimates and may vary based on location, order volume, and external factors.
• •NEXIVA is not responsible for delays caused by courier services, customs, natural disasters, or force majeure.
• •You must provide accurate shipping information. We are not liable for failed deliveries due to incorrect addresses.
• •Risk of loss and title for products pass to you upon delivery to the carrier.

6. Returns, Refunds & Warranties

Please refer to our separate Return Policy and Warranty Information pages for detailed terms regarding:

• •14-day return policy
• •Refund processing times
• •Product exchange policy
• •Manufacturer warranty coverage

7. Intellectual Property

• •All content on NEXIVA, including text, graphics, logos, images, and software, is the property of NEXIVA or its licensors.
• •You may not reproduce, distribute, modify, or create derivative works without our express written consent.
• •Product brands and trademarks are the property of their respective owners.

8. Limitation of Liability

To the maximum extent permitted by law:

• •NEXIVA shall not be liable for any indirect, incidental, or consequential damages.
• •Our total liability shall not exceed the amount paid for the product in question.
• •We are not responsible for misuse of products or failure to follow manufacturer instructions.

9. Privacy & Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our services, you consent to our data practices as described in the Privacy Policy.

10. Governing Law & Disputes

• •These terms shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt.
• •Any disputes arising from these terms shall be subject to the exclusive jurisdiction of Egyptian courts.
• •We encourage you to contact our customer support team first to resolve any issues amicably.

11. Modifications to Terms

NEXIVA reserves the right to modify these terms and conditions at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes your acceptance of the modified terms.

12. Contact Information

If you have any questions about these terms and conditions, please contact us: